Frequently asked questions
Shipping & Returns：
- Domestic Shipping
Once your order ships, it usually arrives in 3-5 business days with USPS shipping. Each shipment is carbon offset. Within that window, please note our carriers will pass off your order to your local USPS office.Once the order is placed, you will receive a shipping confirmation email 1-3 business days after your package has shipped.
- Order Processing
Orders placed through our website ship within 1 business day. On rare occasions or during exceptionally busy times, we may ship in 2-3 business days. This is extremely rare and we aim to ship every order on the same day.
- International Shipping
All international orders will ship from our United Kingdom warehouse. International orders may take upwards of 3-4 weeks depending on your location. For other international orders, please note we are not responsible for any additional duties or tariffs that may be accumulated upon arrival to the destination country.At Earth Breeze, your satisfaction is our top priority.If you're trying a product for the first time and aren't completely satisfied, we offer a 100% money-back guarantee within 60 days of delivery—just return the product to receive your refund.Reach out to us at libystore.com and our team will walk you through the return process. Refunds will not be issued for items returned/refused without authorization.Refunds are issued to your original payment method and typically appear within 7–10 business days. If you don’t see it, just let us know. We’re happy to help.For subscription renewals, cancellations must be made 48 hours before your shipment date. We begin preparing your order right away to ensure fast delivery, and once processed, can’t be refunded. You have direct access to your subscription account to delay shipments or make any changes.If your order arrives damaged, or there is a quality issue, we are happy to send a replacement. Reach out to us at libystore.com, and we'll make it right. We appreciate feedback and always want to understand your experience better. If your product is damaged please send us a photo.For a fast response, email us at hello libystore.com, message us on Facebook 、Tik Tok or Instagram, or reach out through our website.This Refund Policy applies to all purchases made through libystore.com on or after Jul 9, 2025. If you have questions about an earlier order, feel free to reach out to our team at libystore.com—we’re happy to help.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.